FAQ
Find answers to our most frequently asked questions.
General
What is the HeadX Kross?
The HeadX Kross is the world’s first head-mounted crosshair laser system designed for precise rehabilitation.
What is the Kross A3 Wall Chart?
It’s a spiral-bound A3 chart that provides structured visual targets, designed to complement the HeadX Kross system.
Do I need the wall chart to use the HeadX Kross?
The Kross works independently, but the wall chart enhances accuracy and exercise outcomes.
Who developed the HeadX products?
All products are clinician-designed in collaboration with rehabilitation experts.
Are HeadX products safe to use?
Yes, they are designed for physiotherapy and rehabilitation under clinical guidance.
Where are HeadX products made?
Our products are designed in collaboration with clinicians and manufactured with high-quality standards.
Can HeadX products be used at home?
Yes, but ideally under guidance from a clinician or therapist for best results.
Do I need batteries or charging for the Kross?
No, the Kross uses a lightweight laser system without complex power requirements.
Can multiple people use the same Kross system?
Yes, as long as straps and adjustments are set individually.
Is there training required to use the device?
No special training is required; clinicians and patients find it intuitive.
Are replacement parts available?
Yes, please contact contact@headx.co.uk for availability.
Do you sell digital wall charts?
Yes, downloadable A4 wall charts are available for free.
Does the system require software or apps?
No software or apps are required — it’s fully visual.
Can I use HeadX products for children?
Yes, under professional guidance, especially for paediatric rehabilitation.
Are HeadX products CE marked or medically approved?
Yes, they comply with relevant safety and clinical standards.
Exercises
What kind of exercises can I do with the Kross?
Head movement tracking, posture correction, and proprioception retraining.
Can the device help with concussion rehab exercises?
Yes, it’s specifically designed to support concussion recovery programs.
Does the wall chart have exercises printed on it?
It provides structured targets but not printed exercise instructions.
How do I use the laser during exercises?
The crosshair laser acts as a visual cue to follow specific movement paths.
Can I use the Kross for balance training?
Yes, it’s highly effective for improving gaze stability and balance.
How long should sessions last?
Typically 10–20 minutes, depending on clinician guidance.
Is there a warm-up required?
Standard neck mobility warm-ups are recommended.
Can exercises be done daily?
Yes, frequency depends on clinician instructions.
Does it help with post-stroke rehabilitation exercises?
Yes, by retraining visual-motor coordination.
Can I use it for vestibular therapy?
Yes, the system supports vestibular rehabilitation.
Is there an age limit for exercises?
No, but exercises should be clinician-supervised for children and elderly patients.
Can athletes use the Kross?
Yes, for injury recovery and performance training.
Do you provide exercise guides?
Clinicians receive guidance, and wall charts provide structured targets.
Can the Kross measure progress?
Yes, by tracking head positioning across all three planes.
Does the device replace physiotherapy?
No, it enhances physiotherapy but does not replace clinical supervision.
Shipping
Do you charge for shipping?
No, all UK orders include free shipping.
Which couriers do you use?
We ship with Evri and DPD UK.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
How long does delivery take?
Standard delivery takes 2–5 business days after dispatch.
How long before my order is dispatched?
Orders are usually processed within 1–2 business days.
Do you provide tracking numbers?
Yes, tracking details are sent once your order is dispatched.
Can I choose between Evri and DPD?
The courier is selected automatically based on location and availability.
What if I miss my delivery?
The courier will leave instructions for re-delivery or collection.
Do you offer next-day delivery?
Not at this time.
What if my parcel is delayed?
Contact us at contact@headx.co.uk, and we’ll assist.
What if my parcel arrives damaged?
Please email us immediately with photos. We’ll resolve the issue.
Can I change my shipping address after ordering?
Yes, if the order hasn’t been dispatched yet. Contact us quickly.
Do you deliver to PO Boxes?
No, we only deliver to physical UK addresses.
Do I need to sign for delivery?
Some items may require a signature depending on courier policy.
Are shipping times affected by holidays?
Yes, peak times may cause slight delays.
Returns & Warranty
How do I request a refund?
Email contact@headx.co.uk within 30 days of delivery.
What is the refund timeframe?
Refunds are processed within 7 days after return inspection.
Are delivery charges refunded?
Only if the product was faulty or sent in error.
Who pays return shipping?
The customer, unless the product was faulty or incorrect.
Can I exchange my product?
Yes, faulty or incorrect items are exchanged free of charge.
How long is the warranty?
12 months from the date of purchase.
What does the warranty cover?
Defects in materials and workmanship under normal use.
What does the warranty not cover?
Accidental damage, misuse, wear and tear, or unauthorised modifications.
How do I make a warranty claim?
Email contact@headx.co.uk with proof of purchase and photos/videos.
What happens if my product qualifies for warranty?
We’ll repair, replace, or refund depending on the issue.
Can I return a used product?
Only if faulty. Otherwise, returns must be unused and in original packaging.
What if I lost my receipt?
Proof of purchase is required; contact us to check your order records.
Do I get a new warranty if my product is replaced?
Yes, a replacement comes with its own warranty.
Are digital wall charts returnable?
No, digital downloads are non-refundable.
Does UK consumer law still apply?
Yes, this policy is in addition to your legal rights.