Política de envío

Last updated: 26 August 2026

This policy explains how HeadX Limited processes and delivers orders placed through www.headx.co.uk. It does not affect any rights you have under applicable law.

Order processing

Once payment has been confirmed, we prepare your order for dispatch. We usually dispatch within 1–2 business days. Business days exclude weekends and public holidays. Delivery estimates described as applying "after dispatch" are additional to this processing period; any different timing expressly shown at checkout will apply to that order.

We will send a dispatch confirmation to the email address provided with your order. If we are unable to process your order, or become aware of a material delay, we will contact you using the details supplied at checkout.

Delivery destinations, options and charges

The delivery destinations, options and charges available for your order are shown at checkout before payment. They depend on the delivery address and the contents of the order. Where delivery is free, this will also be shown before you complete the purchase. If no delivery option is offered for an address, we are unable to accept an order for delivery to that address through the website.

Any delivery date or period expressly agreed with you will apply to your order. For customers buying as consumers in the UK, if no delivery date or period has been agreed, we will deliver without undue delay and no later than 30 days after the contract is made.

Delays and non-delivery

Courier, customs and events outside our reasonable control can affect delivery. If we become aware of a material delay, we will take reasonable steps to keep you informed. Using a delivery provider does not remove our responsibility to deliver your order, and nothing in this policy limits your rights under applicable law.

If an agreed delivery date is missed, please contact us. Depending on the circumstances, you may be entitled to set an appropriate further delivery period or cancel the order. You may be entitled to cancel immediately where HeadX has refused to deliver, or where delivery by the agreed date was essential because of the circumstances or because you told us this before the contract was made. Any refund due following cancellation for non-delivery will be made without undue delay.

Risk of loss or damage

For customers buying as consumers, HeadX remains responsible for loss or damage until the goods come into the physical possession of you, or a person you have identified to receive them. If you independently arrange a carrier that was not offered by HeadX, risk passes when the goods are delivered to that carrier.

Delivery address

Please check that your delivery address is accurate and complete before submitting your order. If you notice an error, contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that a change will be possible once an order has entered the delivery process.

If an order is returned solely because the address supplied by the customer was inaccurate or incomplete, we may ask the customer to pay the actual and reasonable cost of sending it again. We will disclose that cost and obtain agreement before re-dispatch. This does not apply where HeadX or its delivery provider delivered the order to the wrong address.

International delivery, duties and import taxes

HeadX delivers to the international destinations made available at checkout. Delivery availability varies by destination.

International orders may be subject to import duties, taxes, customs charges or carrier handling fees. Checkout will show any duties and import taxes collected by HeadX. Where these charges are not shown as collected or included, the destination country's authorities or the delivery provider may require the recipient to pay them separately. HeadX does not control charges imposed by destination authorities.

Customers should check the applicable import requirements before ordering. If you believe you are being asked to pay a duty or tax that was already collected at checkout, contact us before making a second payment where possible.

Missing or damaged deliveries

If an order has not arrived by the end of the agreed delivery period, or arrives damaged, contact us promptly with the order number and relevant details. We will investigate with the delivery provider and provide any repair, replacement, refund or other remedy required by applicable law and our Refund Policy.

Contact

For delivery questions, late or missing orders, address corrections or damaged parcels, email contact@headx.co.uk or use our contact page.